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[Fwd: Video-conf.support/New forms/CERN closure] (fwd)


This may be of interest in thinking about the best way of handling video
conferencing at jlab.


---------- Forwarded message ----------
Date: Thu, 23 Apr 2009 08:26:01 -0400
From: Will Brooks <brooksw@jlab.org>
To: Elton Smith <elton@jlab.org>, Eugene Chudakov <gen@jlab.org>
Subject: [Fwd: Video-conf.support/New forms/CERN closure]

Hi,

 I got this from CERN. This is how well they support video conferencing
there. It works almost flawlessly.

 People will say that CERN can do that because it's so huge. But I have
heard it's actually not as big as people think, in terms of real
employees. I'll bet if you scale down to jlab sizes, that the 35  fully
supported video conference rooms do not scale down to the number of
fully supported video conference rooms at jlab. Just in case you need
information to support arguing for better support there.....

- Will

Date: Thu, 23 Apr 2009 11:46:56 +0200
From: Atlas Secretariat <atlas.secretariat@cern.ch>
To: atlas-gen@cern.ch
Subject: Video-conf.support/New forms/CERN closure


Dear colleagues

please find below some useful information:


VIDEO CONFERENCE SUPPORT AT CERN
an extract of a mail from the video conf. support team:

The process of support for videoconference/phone conference at CERN is
well defined as the following:

1) at the moment you book a room in Indico, you must select a conference
room that is equipped for what you want to do (Salle B is clearly not)
2) you need to specify the system to use and to declare if you need
assistance or not
3) in case you specified assistance, an operator will start your meeting
(on site or remotely)
4) At any instant you can contact assistance by using 78888 (or
+41227678888) or by sending a mail to videoconference-support@cern.ch

All the production centrally supported videoconferencing rooms at CERN
(more than 35), have the proper documentation. For more information you
can go to http://it-multimedia.web.cern.ch/it-multimedia/collaborative/

If the room in which you are intending to have a video conference meeting
is not set up for EVO for example, as was the case recently for a group
using Salle B near the main building, the CERN videoconf. support team are
happy to help as long as they are contacted well in advance.


NEW FORMS ON THE ATLAS HOME PAGE

Please note that on the ATLAS home page, under ATLAS SECRETARIAT, we have
added a few links and useful forms

http://atlas.web.cern.ch/Atlas/index.html


FINALLY WE REMIND YOU THAT CERN IS CLOSED - public holidays - ON

FRIDAY 1 MAY
THURSDAY 21 MAY
MONDAY 1 JUNE

kind regards

ATLAS Secretariat

-- BEGIN included message

Dear colleagues

please find below some useful information:


VIDEO CONFERENCE SUPPORT AT CERN
 an extract of a mail from the video conf. support team:

The process of support for videoconference/phone conference at CERN is well
defined as the following:

1) at the moment you book a room in Indico, you must select a conference
room that is equipped for what you want to do (Salle B is clearly not)
2) you need to specify the system to use and to declare if you need
assistance or not
3) in case you specified assistance, an operator will start your meeting (on
site or remotely)
4) At any instant you can contact assistance by using 78888 (or +41227678888) or by
sending a mail to videoconference-support@cern.ch

All the production centrally supported videoconferencing rooms at CERN (more
than 35), have the proper documentation.
For more information you can go to
http://it-multimedia.web.cern.ch/it-multimedia/collaborative/

If the room in which you are intending to have a video conference meeting is not set up
for EVO for example, as was the case recently for a group using Salle B near the main building,
the CERN videoconf. support team are happy to help as long as they are contacted well in advance.


NEW FORMS ON THE ATLAS HOME PAGE
Please note that on the ATLAS home page, under ATLAS SECRETARIAT, we have added a few links and useful forms

http://atlas.web.cern.ch/Atlas/index.html


FINALLY WE REMIND YOU THAT CERN IS CLOSED - public holidays - ON

FRIDAY 1 MAY
THURSDAY 21 MAY
MONDAY 1 JUNE

kind regards

ATLAS Secretariat

-- END included message