ES&H Manual



2310 ES&H Concern Resolution



1.0            Purpose


Jefferson Lab cares about the welfare and productivity of its workforce and has several mechanisms for employees, or anyone who comes in contact with the laboratory, to report concerns without fear of retaliation. In the case of issues potentially affecting the safety of workers, visitors, laboratory neighbors, or the environment, the process is designed to move rapidly towards eliminating the potentially hazardous situation. In all cases, information gathering and analysis is critical to prevent recurrence of the issue.


2.0            Scope


This chapter describes the options and processes for correcting hazards or dangerous situations at Jefferson Lab.


3.0            Responsibilities

NOTE:           Management authority may be delegated at the discretion of the responsible manager.


3.1              Everyone at Jefferson Lab

·         If possible, resolve the ES&H concern yourself.

·         Seek to resolve ES&H concerns through your supervisor and management chain using the mechanisms outlined in this chapter.

·         Utilize your Division Safety Officer, your representative to the Worker Safety Committee, or contact ESH&Q directly if those resources would be helpful.

·         Communicate any lessons learned to your staff, co-workers, supervisors and your Division Lessons Learned Coordinator.

·         Utilize Jefferson Lab’s Employee Concerns Program (ECP) (http://www.jsaecp.ethicspoint.com) if you feel it would be more appropriate or if you would like to remain anonymous.


3.2              Supervisors/Subcontracting Officer’s Technical Representative (SOTR)/Sponsor

·         Inform any staff expressing an ES&H concern of its initial disposition and periodically throughout any investigation.

·         Advise any staff to utilize Jefferson Lab’s ECP (http://www.jsaecp.ethicspoint.com) if you feel it would be more appropriate.


3.3              ESH&Q Staff

·         When notified of an ES&H concern, decide whether it can be resolved informally or it should be reported to the Jefferson Lab ECP.


3.4              Associate Director - ESH&Q

·         Provide resources and support to investigate and resolve all ES&H concerns

·         Participate as required in Jefferson Lab’s ECP.

·         Assure that appropriate materials are provided to the ESH&Q Reporting Officer.


3.5              ESH&Q Reporting Officer

·         Screen Jefferson Lab ECP reports for potential Occurrence Reporting or Noncompliance Tracking System reporting.


4.0            Technical Appendices


4.1              Suspend Work for Safety

If there is a safety issue concerning work in process, suspend work and follow the steps outlined within ES&H Manual Chapter 3330 Appendix T1 Suspend Work for Safety Procedure to rectify the situation.


4.2              Stop Work for Safety

If there is a safety issue concerning work in process and a resolution cannot be implemented, issue a Stop Work Order and immediately contact your supervisor. Follow the steps outlined within ES&H Manual Chapter 3330 Appendix T2 Stop Work Order for Safety Procedure.


4.3              Resolution is Inadequate

If you believe a concern has not been properly addressed:

·         Contact a member of the Worker Safety Committee or the Associate Director-ESH&Q directly. The Worker Safety Committee is empowered to promote and continuously improve work place safety; the Associate Director-ESH&Q will help you at any point in the concern resolution process.

·         If you prefer to remain anonymous, utilize Jefferson Lab’s ECP (http://www.jsaecp.ethicspoint.com).

·         You may also use the formal Department of Energy (DOE) Employee Concerns Management System hotline numbers (800-676-3267, 865-241-3267); e-mail Employee_Concerns@oro.doe.gov; or use DOE’s Differing Professional Opinion process using the form in Attachment 2, Appendix A, Page A-1 in DOE M442.1-1.


5.0            Revision Summary


Revision 1.2 – 11/02/16 – Periodic Review; no substantive changes

Revision 1.1 – 10/24/11 – Verbiage edited to clarify content

Revision 1.0 – 02/23/09 – Updated to reflect current laboratory operations










ESH&Q Division

Bob May





This document is controlled as an on line file.  It may be printed but the print copy is not a controlled document.  It is the user’s responsibility to ensure that the document is the same revision as the current on line file.  This copy was printed on 12/6/2016.